Service & Maintenance Contracts

Tailored service plans designed for MRI and CT equipment to ensure optimal performance and uptime.

Regions We Cover

We are proud to serve businesses and communities across the Southeastern United States. With a deep understanding of local needs and priorities, we provide tailored solutions to meet your expectations. Our dedicated services extend to the following states:
Georgia (GA)Florida (FL)Tennessee (TN)North Carolina (NC)South Carolina (SC)Alabama (AL)

Types of Services

Premium

Full

Planned Maintenance (PM)

Time and Material

Remote Assistance
Same-day Parts Delivery
Preventive Maintenance
Labor
Parts
Uptime Gurantee
98%
96%
After Hour Service
Weekend Service
Weekend Service

Installation & Removal

We provide seamless installation and removal services, ensuring safe and efficient handling of your diagnostic equipment.

Installation

At Digit Systems, we understand that a smooth installation process is crucial for maximizing the uptime and efficiency of your medical equipment. Our team of experts is dedicated to providing a seamless and stress-free installation experience, from delivery to calibration.

Step 1: Precise Planning & Coordination

We begin by meticulously planning the installation process, considering every detail to ensure a smooth workflow. This includes coordinating delivery schedules, assessing site accessibility, and mapping out the optimal route for equipment transportation within your facility.

Team of engineers performing shimming adjustments on large equipment.

Step 2: Comprehensive Site Preparation

Before the equipment arrives, we conduct a thorough site assessment to ensure everything is ready for a successful installation. This includes verifying space requirements, confirming power and utility connections, and addressing any potential obstacles.

Technicians working on-site for equipment installation or repair.

Step 3: Expert Equipment Handling

Our highly trained technicians are experts in the careful handling and precise placement of medical equipment. We use specialized tools and techniques to ensure the safe and accurate installation of your valuable investment.

Step 4: Meticulous System Setup

Once the equipment is in place, our technicians meticulously connect and configure all components, ensuring proper functionality and optimal performance. We pay close attention to every detail, from cable management to system calibration.

Step 5: Thorough Testing & Verification

Before we consider the installation complete, we conduct rigorous testing and verification procedures to ensure your equipment is operating at peak performance. We leave no stone unturned in our pursuit of excellence.

Step 6: Comprehensive Training & Support

We don't just install your equipment; we empower your team to use it effectively. Our technicians provide comprehensive training and ongoing support to ensure you're confident and comfortable with your new technology.

MRI machine undergoing maintenance in a specialized facility.

Removal (Deinstallation)

At Digit Systems, we understand that medical equipment de-installation is a complex process. That's why we've perfected a meticulous 7-step process to ensure a seamless and stress-free experience for our clients.

Step 1: Precise Route Planning

Our journey begins with meticulous planning. We map out the optimal route for equipment removal, considering everything from ideal parking locations to efficient loading procedures. We analyze doorways, hallways, and any potential obstacles to guarantee smooth maneuvering.

Team of engineers performing shimming adjustments on large equipment.

Step 2: Comprehensive Site Assessment

Before any equipment is touched, we conduct a thorough assessment of your facility. This includes precise measurements of doorways and windows, and a collaborative discussion with your team to address potential challenges and explore any necessary modifications. For larger equipment, we'll work closely with you to ensure adequate space for safe removal.

Technicians working on-site for equipment installation or repair.

Step 3: Unwavering Safety Protocols

Safety is paramount at Digit Systems. We adhere to strict safety procedures throughout the entire de-installation process. This includes complete equipment power-downs, cable disconnections, and electrical lockout protocols to prevent any hazards.

Step 4: Protecting Your Facility

We treat your facility with the utmost respect. Our team uses protective materials to safeguard floors, walls, and other surfaces from potential damage during the de-installation process. We also maintain open communication throughout the project, keeping you informed of every step.

Step 5:  Expert Equipment Handling

Our highly trained technicians are experts in the intricate art of medical equipment disassembly and transportation. We handle every detail with precision, from carefully lowering magnetic levels in MRI machines to securing components for safe transport.

Step 6: Secure Transportation & Immaculate Cleanup

Once the equipment is safely outside your facility, we utilize specialized transportation methods to ensure its secure delivery. Before we leave, we meticulously clean the work area, leaving your facility in pristine condition.

MRI machine undergoing maintenance in a specialized facility.

Step 7: Seamless Replacement Installation

Digit Systems is your one-stop shop for medical equipment transitions. We not only excel in de-installation but also specialize in the installation of new equipment. Learn more about our comprehensive installation services

MRI machine undergoing maintenance in a specialized facility.

Project Management

Expert management and seamless coordination from start to finish.

How We Deliver

Our product management service covers everything from consultation and vendor coordination to installation and post-installation support, ensuring a smooth and timely process

Step 1: Dispatch a Professional Project Manager

A project manager is assigned to oversee the entire process, ensuring every phase is meticulously planned and executed. They will be your single point of contact.

Team of engineers performing shimming adjustments on large equipment.

Step 2: Provide Details and Lead the Project

We collaborate with the vendors you have chosen, providing them with necessary details and ensuring that the project progresses according to plan.

Technicians working on-site for equipment installation or repair.

Step 3: Frequent Project Updates

You will receive regular updates on the project’s status, including milestone achievements, any adjustments, and next steps, to ensure full transparency.

Step 4: Logistics Coordination

Our team handles the entire logistics process, ensuring that your equipment is delivered on schedule and without any hassle.

Step 5: Rigging Coordination

We coordinate with specialized rigging teams to safely prepare your site for equipment installation, ensuring safety and compliance.

Step 6: Installation Initiation

Our team oversees the installation of the equipment, making sure everything is done according to specifications and quality standards.

MRI machine undergoing maintenance in a specialized facility.

Key Features of Our Product Management Service

Dedicated Project Manager

A single point of contact to ensure seamless coordination.

Vendor Management

We lead the collaboration with vendors, ensuring deadlines are met.

Regular Updates

Stay in the loop with frequent project updates.

Logistics & Rigging Expertise

We handle all logistics and rigging coordination for safe and timely delivery.

Post-installation Support

We ensure everything is functioning properly and offer post-installation follow-up.

Specialty Services

Our specialty services cater to unique equipment and project requirements, providing customized solutions for your imaging systems.

Inspection

We provide thorough inspections for MRI and CT machines to ensure optimal performance, safety, and compliance with industry standards.

Ramp Up/Down

Our team handles the complex ramp-up and ramp-down procedures for your imaging equipment, ensuring smooth transitions and minimized downtime.

Shimming

Precision shimming services to correct magnetic field homogeneity, improving image quality and operational efficiency of your MRI machines.

Calibration

We offer comprehensive calibration services for all imaging equipment to maintain accurate readings and ensure reliable diagnostic results.

Coldhead Replacement

Expert coldhead replacement services for MRI systems to maintain cryogenic efficiency and extend the life of your equipment.

De-icing

Specialized de-icing solutions to prevent equipment malfunctions due to frost accumulation in MRI machines, ensuring consistent performance.

Helium Fill

Efficient helium fill services for superconducting MRI systems to maintain operational stability and extend system longevity.

Cold Storage

We offer temperature-controlled storage solutions for imaging equipment to ensure they remain safe and functional when not in use.

Refurbishment

Get your diagnostic equipment fully refurbished and tested for peak performance with our certified refurbishment services.

Expert Refurbishment

At Digit Systems, we offer certified refurbishment for MRI, CT, and imaging systems. Our services include functional testing, replacing worn components, and restoring the equipment’s appearance to like-new condition.

Our thorough process ensures optimal performance, extending the lifespan of your equipment at a fraction of the cost of buying new.

Technician refurbishing an MRI machine cover in a workshop.
Close-up of MRI system components undergoing shimming maintenance.

Parts Repair

We offer fast and reliable parts repair for your imaging systems, ensuring minimal downtime and optimal performance

What We Offer

Expert Repairs

We specialize in repairing parts for MRI, CT, and other imaging systems, ensuring they function like new.

Cost-Efficient

Reduce costs with our effective repair solutions, avoiding the high expense of new parts.

Fast Turnaround

Take advantage of our expedited repair services, minimizing equipment downtime and keeping your operations running smoothly.

Wide Compatibility

Our repair services cover components from leading manufacturers, ensuring we can handle any system you operate.