Service Solutions

Our team of dedicated service coordinators and field engineers are strategically located across the Southeast to provide expert service and swift response times for your medical imaging equipment.

Imaging Equipment We Service

Our expert engineers are well-equipped to service many imaging modalities including:

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MRI

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CT

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PetCT

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X-rays

Machine

Bone Densitometer

Regions We Cover

We are proud to serve businesses and communities across the Southeastern United States. With a deep understanding of local needs and priorities, we provide tailored solutions to meet your expectations. Our dedicated services extend to the following states:
Georgia (GA)Florida (FL)Tennessee (TN)North Carolina (NC)South Carolina (SC)Alabama (AL)

Types of Services

Premium Full Service

Full

Planned Maintenance (PM)

Time and Material

Remote Assistance
Same-day Parts Delivery
Preventive Maintenance
Labor
Parts
Uptime Gurantee
98%
96%
After Hour Service
Weekend Service
Weekend Service

Installation & Removal

Simplify your medical device transitions with Digit Systems. We provide comprehensive installation and removal services, prioritizing safety and efficiency every step of the way. Our experienced team and white-glove service ensure a seamless experience, from start to finish. Explore our service solutions and see the difference.

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Rigging the machine
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Service with two engineers
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Installation

At Digit Systems, we understand that a smooth installation process is crucial for maximizing the uptime and efficiency of your medical equipment. Our team of experts is dedicated to providing a seamless and stress-free installation experience, from delivery to calibration.

MRI Installation

Installation Steps

Service with two engineers

Step 1

Connect cables according to room layout

Ramp down

Step 2

Power Test

Helium Fill

Step 3

Deicing/ Helium Fill

MRI scanner being inspected in a hospital room setting.

Step 4

Patient ready!

Step 5

Check All Functions

MRI equipment being ramped up during a maintenance session.

Step 6

Ramp & Shim

CT Installation

Installation Steps

Service with two engineers

Step 1

Connect cables according to room layout

Workshop with MRI machine undergoing maintenance, surrounded by tools and equipment.

Step 2

Power Test

Calibration tools and components laid out for testing MRI systems.

Step 3

Calibration & Function Check

MRI machine undergoing maintenance in a specialized facility.

Step 4

Patient ready!

Step 1: Precise Planning & Coordination

Our journey begins with meticulous planning. We map out the optimal route for equipment removal, considering everything from ideal parking locations to We begin by meticulously planning the installation process, considering every detail to ensure a smooth workflow. This includes coordinating delivery schedules, assessing site accessibility, and mapping out the optimal route for equipment transportation within your facility.efficient loading procedures. We analyze doorways, hallways, and any potential obstacles to guarantee smooth maneuvering.

Exterior view of the Digit Systems office building.
Rigging the machine

Step 2: Comprehensive Site Preparation

Before the equipment arrives, we conduct a thorough site assessment to ensure everything is ready for a successful installation. This includes verifying space requirements, confirming power and utility connections, and addressing any potential obstacles.

Step 3: Expert Equipment Handling

Our highly trained technicians are experts in the careful handling and precise placement of medical equipment. We use specialized tools and techniques to ensure the safe and accurate installation of your valuable investment.

Ramp down
Service with two engineers

Step 4: Meticulous System Setup

Once the equipment is in place, our technicians meticulously connect and configure all components, ensuring proper functionality and optimal performance. We pay close attention to every detail, from cable management to system calibration.

Step 5: Thorough Testing & Verification

Before we consider the installation complete, we conduct rigorous testing and verification procedures to ensure your equipment is operating at peak performance. We leave no stone unturned in our pursuit of excellence.

SIEMENS MPS3600 screen

Step 6: Comprehensive Training & Support

We don't just install your equipment; we empower your team to use it effectively. Our technicians provide comprehensive training and ongoing support to ensure you're confident and comfortable with your new technology.

Experience the Digit Systems Difference:

Efficiency

We minimize downtime and get your equipment up and running quickly.

Expertise

Our highly trained technicians are masters of installation best practices.

Safety

We adhere to rigorous safety protocols throughout the entire process.

Precision

We ensure accurate equipment placement and configuration for optimal performance.

Support

We provide comprehensive training and ongoing assistance to maximize your investment.

Ready to experience a seamless installation process?

Removal (Deinstallation)

At Digit Systems, we understand that medical equipment de-installation is a complex process. That's why we've perfected a meticulous 7-step process to ensure a seamless and stress-free experience for our clients.

Step 1: Precise Route Planning

Our journey begins with meticulous planning. We map out the optimal route for equipment removal, considering everything from ideal parking locations to efficient loading procedures. We analyze doorways, hallways, and any potential obstacles to guarantee smooth maneuvering.

Exterior view of the Digit Systems office building.
Ramp down

Step 2: Comprehensive Site Assessment

Before any equipment is touched, we conduct a thorough assessment of your facility. This includes precise measurements of doorways and windows, and a collaborative discussion with your team to address potential challenges and explore any necessary modifications. For larger equipment, we'll work closely with you to ensure adequate space for safe removal.

Step 3: Unwavering Safety Protocols

Safety is paramount at Digit Systems. We adhere to strict safety procedures throughout the entire de-installation process. This includes complete equipment power-downs, cable disconnections, and electrical lockout protocols to prevent any hazards.

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Step 4: Protecting Your Facility

We treat your facility with the utmost respect. Our team uses protective materials to safeguard floors, walls, and other surfaces from potential damage during the de-installation process. We also maintain open communication throughout the project, keeping you informed of every step.

Step 5:  Expert Equipment Handling

Our highly trained technicians are experts in the intricate art of medical equipment disassembly and transportation. We handle every detail with precision, from carefully lowering magnetic levels in MRI machines to securing components for safe transport.

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Step 6: Secure Transportation & Immaculate Cleanup

Once the equipment is safely outside your facility, we utilize specialized transportation methods to ensure its secure delivery. Before we leave, we meticulously clean the work area, leaving your facility in pristine condition.

Step 7: Seamless Replacement Installation

Digit Systems is your one-stop shop for medical equipment transitions. We not only excel in de-installation but also specialize in the installation of new equipment. Learn more about our comprehensive installation services

Close-up of MRI system components undergoing shimming maintenance.

Experience the Digit Systems Difference:

Efficiency

We minimize downtime and disruption to your operations.

Expertise

Our highly trained technicians are masters of their craft.

Safety

We adhere to rigorous safety protocols to protect your facility and our team.

Communication

We keep you informed every step of the way.

Peace of Mind

We handle the complexities, so you can focus on what matters most.

Ready to experience a seamless de-installation process?

Project Management

Installing an MRI or CT scanner is a complex undertaking, far more involved than simply the installation itself. It requires careful coordination between numerous parties – general contractors, architects, electricians, shielding suppliers, and more. With so many moving parts, it's easy for critical details to get overlooked, leading to costly delays and budget overruns.

Introducing Digit Systems Project Management:

Our experienced project managers act as your dedicated point of contact, overseeing every aspect of your medical imaging project to ensure a smooth and efficient process.  We bring years of specialized knowledge to the table, guiding you through each phase and eliminating the stress of managing multiple vendors and timelines.

Step 1: Dispatch a Professional Project Manager

A project manager is assigned to oversee the entire process, ensuring every phase is meticulously planned and executed. They will be your single point of contact.

Digit Systems team presenting equipment at an exhibition booth.

Step 2: Provide Details and Lead the Project

We collaborate with the vendors you have chosen, providing them with necessary details and ensuring that the project progresses according to plan.

Step 3: Frequent Project Updates

You will receive regular updates on the project’s status, including milestone achievements, any adjustments, and next steps, to ensure full transparency.

Exterior view of the Digit Systems office building.
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Step 4: Logistics Coordination

Our team handles the entire logistics process, ensuring that your equipment is delivered on schedule and without any hassle.

Step 5: Rigging Coordination

We coordinate with specialized rigging teams to safely prepare your site for equipment installation, ensuring safety and compliance.

Rigging the machine
Project Photo - Rigging

Step 6: Installation Initiation

Our team oversees the installation of the equipment, making sure everything is done according to specifications and quality standards.

How We Save
Your Time and Money

Expert Coordination

We act as the central communication hub, facilitating seamless collaboration between all parties involved.

Proactive Problem Solving

We anticipate potential challenges and proactively address them before they become costly issues.

Timeline Management

We develop and maintain a realistic project schedule, keeping everyone on track and minimizing delays.

Budget Control

We monitor expenses closely and identify cost-saving opportunities throughout the project lifecycle.

Risk Mitigation

We identify and mitigate potential risks, protecting your investment and ensuring project success.

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More Than Just Installation

Our project management services extend beyond installation to encompass all aspects of your medical imaging project, including:

Site Planning and Preparation
Equipment Selection and Procurement
Construction and Shielding
De-installation of Existing Equipment
System Calibration and Testing
Training and Ongoing Support

Experience the Digit Systems Difference:

Reduced Stress

We handle the complexities, so you can focus on your core responsibilities.

Cost Savings

We identify efficiencies and prevent costly mistakes.

Increased Efficiency

We streamline the project lifecycle, minimizing downtime and maximizing productivity.

Improved Communication

We keep all stakeholders informed and aligned throughout the project.

Successful Outcomes

We ensure your project is completed on time, within budget, and to your exact specifications

Ready to experience the peace of mind that comes with expert project management?

Specialty Services

Our specialty services cater to unique equipment and project requirements, providing customized solutions for your imaging systems.

Specialized Expertise for Challenging Medical Imaging Needs

Sometimes, your medical imaging equipment requires more than routine maintenance. When you encounter complex issues or need specialized procedures, Digit Systems is your trusted partner. Our team of expert engineers possesses the skills and specialized tools to tackle even the most challenging service needs.

Inspection

We provide thorough inspections for MRI and CT machines to ensure optimal performance, safety, and compliance with industry standards.

Ramp Up/Down

Our team handles the complex ramp-up and ramp-down procedures for your imaging equipment, ensuring smooth transitions and minimized downtime.

Shimming

Precision shimming services to correct magnetic field homogeneity, improving image quality and operational efficiency of your MRI machines.

Calibration

We offer comprehensive calibration services for all imaging equipment to maintain accurate readings and ensure reliable diagnostic results.

Coldhead Replacement

Expert coldhead replacement services for MRI systems to maintain cryogenic efficiency and extend the life of your equipment.

De-icing

Specialized de-icing solutions to prevent equipment malfunctions due to frost accumulation in MRI machines, ensuring consistent performance.

Helium Fill

Efficient helium fill services for superconducting MRI systems to maintain operational stability and extend system longevity.

Cold Storage

We offer temperature-controlled storage solutions for imaging equipment to ensure they remain safe and functional when not in use.

Our Specialized Service Offerings:

Offer 1: Comprehensive Inspection Services

Gain a deep understanding of your medical imaging equipment with our thorough inspection services. We meticulously evaluate every aspect of your system, providing you with a detailed report on its condition, performance capabilities, and market value. Whether you're considering an upgrade, selling your equipment, or simply need a comprehensive assessment, our inspection services provide valuable insights.

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MRI equipment being ramped up during a maintenance session.

Offer 2: Expert Ramping Services

Managing the magnetic field of your superconducting MRI system requires specialized knowledge and precision. As a leading manufacturer of ramping power supplies, Digit Systems has the expertise and equipment to perform safe and efficient demagnetization and magnetization procedures (ramping) on-site, anywhere in the world.

Offer 3: Precise Shimming Services

Optimize the homogeneity of your MRI's magnetic field with our professional shimming services. Whether you require active or passive shimming, our expert technicians utilize cutting-edge tools and techniques to achieve optimal image quality and system performance. We travel to your location, minimizing downtime and disruption.

Close-up of MRI system components undergoing shimming maintenance.
Calibration tools and components laid out for testing MRI systems.

Offer 4: Advanced Calibration Services

Enhance image quality and diagnostic accuracy with our comprehensive calibration services. We meticulously calibrate your MRI equipment to OEM specifications, including RF, eddy current, and other critical parameters. Our calibration expertise helps you maximize the performance of your imaging system.

Offer 5: Professional Cryogenic Services

Maintain the optimal operating temperature of your MRI with our specialized cryogenic services. We provide expert support to minimize helium loss, ensuring your system remains at the desired level and pressure. Our technicians can also assess the condition of your coldhead and advise on any necessary replacements or repairs.

Helium Fill

Why Choose Digit Systems for Specialized Services?

Unparalleled Expertise

Our engineers possess deep knowledge and experience in specialized medical imaging procedures.

Advanced Tools and Technology

We utilize cutting-edge equipment to ensure precise and efficient service delivery.

Global Reach

We provide specialized services worldwide, traveling to your location to minimize disruption

Commitment to Quality

We adhere to the highest standards of quality and safety in all our specialized services.

Refurbishment

Get your diagnostic equipment fully refurbished and tested for peak performance with our certified refurbishment services.

Breathing New Life into Medical Imaging Equipment

At Digit Systems, we go beyond basic repairs. Our meticulous refurbishment process restores medical imaging equipment to peak performance, extending its lifespan and maximizing your investment.

Technician refurbishing an MRI machine cover in a workshop.
Close-up of MRI system components undergoing shimming maintenance.

Our 360° Refurbishment Approach:

We focus on three key areas to ensure your refurbished equipment meets the highest standards:

Image Quality

We meticulously calibrate and optimize imaging components to deliver exceptional diagnostic clarity.

Overall Performance

We thoroughly test and recondition all system functions to ensure reliable operation and peak performance.

Cosmetic Appearance

We refresh the equipment's exterior, giving it a renewed look and feel.

The Digit Systems Refurbishment Advantage:

Cost-Effectiveness

Refurbished equipment offers significant cost savings compared to purchasing new.

Extended Lifespan

We revitalize your existing equipment, maximizing its lifespan and delaying the need for costly replacements.

Enhanced Performance

Our meticulous process ensures your refurbished equipment operates at peak performance, delivering optimal image quality and reliability.

Sustainable Solution

Refurbishment is an environmentally friendly option that reduces electronic waste.

Explore Our Refurbishment Services

Digit Systems offers refurbishment services for a wide range of medical imaging modalities, including:

- MRI Systems
- CT Scanners
- X-ray Systems
- Ultrasound Machines
- And more

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Parts Repair

We offer fast and reliable parts repair for your imaging systems, ensuring minimal downtime and optimal performance

Parts Repair Services

At Digit Systems, we specialize in the repair of medical imaging parts, with a focus on MRI and CT systems and sub-assemblies. Our goal is to minimize your equipment downtime and costs, ensuring your imaging services remain uninterrupted.

90 Day Warranty On All Parts Repairs

Exterior view of the Digit Systems office building.

Complete Reports & Tests

SIEMENS MPS3600 screen

Cosmetic Quality Assurance

Technician refurbishing an MRI machine cover in a workshop.

Fast Turn-Around & Support

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Knowledgeable Customer Service

Team of engineers performing shimming adjustments on large equipment.

Categories of repair

Parts - Coil image

Coil

Parts - Amplifier

Gradient Amplifiers

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RF Amplifiers

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Modules

7 Steps to Expert Parts Repair

At Digit Systems, we follow a rigorous 7-step process to ensure your medical imaging parts are repaired to the highest standards:

Step 1: Comprehensive Diagnostics

Our skilled technicians begin by conducting a thorough assessment of the faulty part. We utilize advanced diagnostic tools and techniques to pinpoint the root cause of the issue, ensuring accurate and efficient repairs.

Team of engineers performing shimming adjustments on large equipment.
Close-up of MRI system components undergoing shimming maintenance.

Step 2: Component-Level Repair or Replacement

Once the problem is identified, we meticulously repair or replace the defective component. We use only high-quality OEM or equivalent parts to ensure optimal performance and longevity.

Step 3: Proactive Component Replacement

To minimize the risk of future failures, we proactively replace any components that show signs of wear or potential defects. This preventative approach helps extend the lifespan of your repaired part and reduces the likelihood of future downtime.

MRI machine being serviced for coldhead replacement.
SIEMENS MPS3600 screen

Step 4: Rigorous System Testing

After the repair is complete, we conduct comprehensive system-level testing to ensure the part functions flawlessly within your medical imaging equipment. We verify all performance parameters to meet our stringent quality standards.

Step 5:  Cosmetic Refurbishment(Optional)

We believe in restoring your parts to like-new condition, both functionally and aesthetically. Our technicians perform cosmetic repairs to address any external damage, ensuring your equipment looks as good as it performs.

Technician refurbishing an MRI machine cover in a workshop.
Circuit board assembly with connected wiring during testing in a lab setting.

Step 6: Detailed Report Generation

We provide a comprehensive report detailing the diagnostic findings, repair procedures, and test results. This transparent documentation gives you a complete understanding of the work performed and the condition of your repaired part.

Step 7: Careful Release & Support

Once the repair is complete and thoroughly documented, we carefully package and return your part to you. Our commitment to your satisfaction extends beyond the repair itself. We provide ongoing support and technical assistance to address any questions or concerns you may have.

Experience the Digit Systems Difference

Expertise

Our technicians have in-depth knowledge of medical imaging technology and repair techniques.

Efficiency

We minimize downtime with fast turnaround times and efficient processes

Quality

We use high-quality parts and rigorous testing procedures to ensure optimal performance.

Transparency

We provide detailed reports and open communication throughout the repair process.

Support

We offer ongoing assistance to ensure your satisfaction.